Legal
Complaints Procedure
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If something's gone wrong, we want to fix it — fast.
Step 1 — tell us
Call 01483 000 000 or email hello@crownandslate.example. We acknowledge every complaint within 2 working days.
Step 2 — investigation
A director (never the crew involved) reviews your complaint, inspects the work if needed, and responds within 10 working days with a resolution.
Step 3 — independent route
If we can't resolve it, you can escalate to the relevant trade body or an approved Alternative Dispute Resolution scheme. We'll cooperate fully.
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